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Pat Group

Software solutions for IT Service Management and Help Desk | Pat Group

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Pat Group develops software for IT service management, help desk and enterprise management, aimed at public and private institutions. Its Enterprise Service Management platform extends service processes beyond IT, covering service delivery, customer support, sales and marketing workflows.

The product line includes Service Management, multichannel interaction with a conversational bot, Customer Experience & Customer Care, Sales, Marketing Automation and Artificial Intelligence based on language models and generative transformers. The company also references HDA Horizon, University e-learning, and Service, Asset & Facility Management.

Pat Group serves organizations seeking to connect IT and business processes through a shared platform. The pages do not state pricing, plans, editions or trial terms.

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