OneDesk

OneDesk is a unified platform that combines helpdesk, project management, and professional services automation for internal teams and client services. It addresses the problem of fragmented tools by bringing tickets, tasks, projects, resources, time tracking, quoting, and invoicing into a single system, with centralized intake through custom forms and email integration.

Core capabilities include multi-channel ticketing, configurable Gantt, kanban, calendar, and workload views, a client portal, knowledge base, and website chat. Odie AI provides an AI agent, summaries, article generation, and a copilot. Automation handles routing, prioritization, and escalation, while time tracking supports billable and non-billable work with quoting and invoicing. Integrations include Slack, Microsoft Teams, Google Drive, QuickBooks Online, Zapier, and SSO providers such as Azure Active Directory and Okta. It runs as a web app, mobile app, or on-premise deployment, with HIPAA-enabled accounts available.

OneDesk serves internal departments handling employee requests and client-facing organizations managing support and projects. It offers a free trial, with on-premise and private cloud options carrying minimum usage requirements and separate pricing.