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Monterey AI

Copilot for product insights that helps teams understand user behavior.

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Monterey AI, now Reforge Insight Analytics following an acquisition, is a platform that aggregates customer feedback from multiple channels and uses AI to analyze it, turning unstructured data into actionable product insights. It solves the problem of product teams spending excessive time manually collecting, organizing, and interpreting feedback from disparate sources like calls, emails, chat, and social media, enabling them to focus on improving their product.

The platform offers features such as automated feedback collection and categorization, sentiment analysis, real-time alerts, and actionable dashboards. It includes modules for tracking and triaging issues, analyzing themes and trends, and a Q&A interface for natural language data queries. Integrations are available with tools like Slack, Discord, Jira, HubSpot, Freshdesk, Gladly, and app stores. The AI capabilities support over 85 languages and locales.

Monterey AI is designed for product teams, including product managers, engineers, and designers, and is deployed in companies ranging from seed-stage to Fortune 20 enterprises. The website indicates a free trial is available, but does not detail specific pricing plans, editions, or whether pricing is seat-based or usage-based.

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