LoyJoy
Conversational AI platform for building customer service and sales agents.
LoyJoy is a no-code conversational AI platform for building customer service and sales agents that handle inquiries over chat and telephone. It addresses the need for autonomous agents that complete processes end to end, rather than FAQ bots, while keeping governance, rights, and integrations under IT control. The platform is EU-hosted, with the chat language model running on its own hardware in Germany and the speech-to-speech model in an EU data zone.
Agents are built visually through drag-and-drop or with an AI assistant, and can be published to web chat, telephone, WhatsApp, and native apps. Capabilities include semantic knowledge search, web search, product advice, email sending, BPMN 2.0 workflows, and 100+ process modules covering PDFs, questionnaires, API clients, appointment booking, Salesforce, HubSpot, SAP, and more. LoyJoy Headless lets teams create and edit agents through Claude Cowork, ChatGPT Work, or OpenWork while approvals remain in LoyJoy. Compliance features include EU-only data residency, pseudonymized processing, explainable AI with source highlighting, model-switch logging, audit logs, SSO with passkeys, and accessibility-oriented web components.
LoyJoy is aimed at enterprise teams in industries such as insurance, banking, utilities, manufacturing, healthcare, consumer brands, e-commerce, sports clubs, and education. It is offered in Starter, Professional, Enterprise, and Unlimited editions, with a 30-day free trial, seat-based user allowances, and usage-based pricing for chat conversations and telephone minutes.
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