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Humoniq

Airline customer service, fully automated.

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Humoniq is an AI-powered customer support platform for airlines that handles passenger requests from initial contact through to resolution. It addresses the operational work behind support conversations, including understanding passenger and booking context, checking availability, and completing rebookings within an airline's operating rules. The platform works across email, chat, and phone channels.

Key capabilities include reading booking data, checking availability, and completing changes in the airline's systems. Humoniq offers two service models: an in-house support option where the airline's team retains control with agreed workflows and approval points, and a fully managed support service combining AI with travel specialists. The platform is designed for airlines and is rolled out one channel at a time, with integrations connected to the airline's operation.

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