Help Desk Migration
Automated help desk and knowledge base migration
Help Desk Migration is a no-code service, developed and operated by Relokia since 2016, for moving customer support data between help desk, ITSM, PSA and knowledge base platforms. It transfers tickets, contacts, companies, attachments and knowledge base content while the source or target system remains in use, and it supports more than 100 platforms. Each migration produces a Data Integrity audit report showing matched entity IDs, field mappings, transformations, skipped records and the reasons for any failures.
The Migration Wizard provides the interface for setup, field mapping and migration options, with an unlimited free demo that requires no credit card. Additional capabilities include delta migrations for changes made after the initial transfer, interval migration for large volumes, private cloud migration on dedicated AWS infrastructure in a chosen region, and an AI-ready approach that prioritizes knowledge base and high-quality ticket data. Professional services cover integration and configuration, final platform setup and team onboarding. Pricing is based on the number of substantial records migrated, with attachments, comments and notes excluded from the count; support packages range from free to Enterprise, and optional out-of-the-box options and customizations can be added.
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