Hello Customer
AI-native Voice of Customer platform for turning customer satisfaction into retention and
Hello Customer is a Voice of Customer platform that gathers feedback from surveys, reviews, calls, chats, in-app sources and other channels into a single place. It uses AI to identify what is driving customer satisfaction up or down, then routes the resulting signal to the team responsible for acting on it, whether that is CX, operations or frontline staff.
The platform includes a smart survey engine, an omnichannel hub, dashboards, Key Driver Analysis and the ISAAC AI assistant, along with an MCP server for connecting feedback to external AI tools. Action features include forward-looking alerts, suggested actions, automated close-the-loop workflows, coaching and CX Signals. Integrations cover survey tools such as SurveyMonkey and Typeform, review sources like Google and Trustpilot, CRM systems including Salesforce and HubSpot, support platforms such as Zendesk and Intercom, communication tools like Slack and Microsoft Teams, and custom connections through Zapier, Make, Snowflake, FTP, file uploads and an API. Analysis supports multiple languages and the platform is built and hosted in the EU.
Hello Customer is aimed at CX, operations and leadership teams, particularly in retail, banking, insurance and telecom. The pages describe a demo-based evaluation process rather than published pricing or plan tiers.
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