Guestmeter
Hotel Feedback Management Software – Capture hotel guest feedbacks in-stay via QR codes or
Guestmeter is a guest feedback management platform for hospitality businesses, including hotels, guesthouses, hostels, restaurants, tours and attractions, cruise companies, car rental companies and airport transfer companies. It collects feedback during a guest's stay and after checkout, then identifies satisfied and dissatisfied guests so that concerns can be addressed before they appear as negative reviews on sites such as Tripadvisor and Google.
The platform offers email surveys, printable QR code surveys and kiosk surveys for tablets and phones, with multilingual and mobile-friendly survey options. It supports multi-location setups for tracking and comparing feedback across properties. Integrations include PMS and channel manager connections such as SiteMinder, Cloudbeds, Mews, Clock PMS, StayNTouch and HotelRunner, along with Zapier and a REST API for sending surveys via email or SMS after checkout.
Guestmeter is aimed at guest experience and guest relations teams in the hospitality industry. It is available through monthly subscription plans that vary by email survey volume and number of properties, with unlimited QR and kiosk surveys, team management, alerts and 24/7 support included. A 7-day trial is offered, and custom plans are available for larger organizations.
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