Gist
All-in-One Email Marketing Automation, Live Chat, & Help Desk Software
Gist is a customer communication and CRM platform that combines support, marketing, and sales tools in one application. It brings live chat, a shared team inbox, knowledge base, email marketing, marketing automation, forms, surveys, meetings, and a deal pipeline together so teams can manage interactions with leads and customers from a single place.
Core capabilities include Business Messenger for website and in-app chat, a multi-channel Team Inbox that also handles email, Facebook, and Twitter messages, and a Public Help Center with multilingual articles, custom branding, and SEO controls. AI-powered Support Bot and Custom Bots handle repetitive questions, route inquiries, and qualify leads. Additional modules cover outbound in-app messages, product tours, surveys, event tracking, contact profiles, and a visual campaign builder for multi-channel automation. Meetings sync with Google Calendar and Office 365, and iOS and Android apps are available.
Gist is aimed at businesses that want to consolidate support, marketing, and sales tooling, with use cases spanning SaaS, e-commerce, agencies, and business services. Features are organized across plans, with some capabilities available on all plans and others limited to Support and All-in-One tiers. A free plan covers two users without requiring a credit card.
12 alternatives to Gist
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