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FROGED

Omnichannel customer service platform for businesses combining chat, email and voice.

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FROGED is an omnichannel customer service platform that brings live chat, email, WhatsApp, SMS, Facebook Messenger, voice calls, Google Meet video calls, a knowledge base, and campaigns into one workspace. It is designed to help businesses manage customer conversations across channels without switching between separate tools, while combining AI assistance with human support agents.

The platform includes a collaborative inbox, saved replies, conversation routing, inbox groups, multiple business hours, CSAT surveys, and reporting panels for monitoring agent productivity and response times. It offers an AI Agent, AI Copilot, and Campaigns as add-ons, available from the Starter plan. FROGED integrates with more than 1,600 apps, including Salesforce, Zapier, Jira, Slack, and Azure Active Directory, and supports APIs, webhooks, SSO, and SDK data sync. Security features include GDPR compliance, EU-hosted servers in Frankfurt, encryption in transit and at rest, Auth0 authentication, and ISO 27001, 27017, and 27018 certifications.

FROGED is offered in seat-based plans for small and medium businesses (Basic, Starter, and Professional) with monthly or annual billing, plus a Corporate plan for larger organizations with custom agents, advanced routing, and dedicated support. A 7-day free trial is available after selecting a plan. Voice calls require a separate agreement and activation, and WhatsApp and SMS usage may incur provider charges.

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