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Crewhu

Employee recognition and customer satisfaction platform built for MSPs

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Crewhu is a customer feedback, gamification, and recognition platform built for MSPs. It helps managed service providers collect client feedback, track key metrics, and engage employees through recognition and rewards, addressing the challenge of maintaining consistent customer service and team motivation.

The platform includes modules for collecting customer feedback via CSAT, NPS, and custom surveys, gamifying metrics, recognizing employees with badges and peer/manager recognition, and rewarding staff through a points-based store. Features include survey notifications, write-back to PSA ticket notes, website widgets, standard and scheduled reports, manager and employee dashboards, automated contests, automated rewards, reputation management with testimonial feeds, and Trends visualization. Integrations cover PSA, CRM, documentation, and VoIP platforms, with premium integrations for BrightGauge, IT Glue, Slack, Microsoft Teams, and custom connections via an open API. Crewhu is accessible through web browsers and mobile apps for iPhone and Android.

Crewhu is packaged in three editions—Listen, Recognize, and Grow—with seat-based monthly billing determined by the maximum number of active employees. A free trial is available without a credit card, and annual plans include a 60-day guarantee. There are no contracts, and accounts can be canceled at any time.

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