360 SMS App

The #1 SMS & Messaging App for Salesforce. Transform Salesforce text messaging across 15+

360 SMS App is a Salesforce-native messaging application that enables businesses to send and receive SMS, WhatsApp, Instagram, and other channel messages directly inside Salesforce. It includes AI agents, automation, drip campaigns, CTI telephony, and compliance features.

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Key facts

Starts at: —
Free plan: No
Free trial: Yes
Open source: No
Founded: 2012
Headquarters: United States

What it does

AI agent
AI assistant
Analytics
Api access
Automations
Bulk messaging
Call recording
Call routing
Call transcription
Call translation
Chatbot
Click to dial
Compliance reporting
Consent management
Conversation manager inbox unified inbox 15 channels sms whatsapp mms cti ringless voicemail facebook messenger instagram wechat viber line kakao zalo webchat linkedin email ai routing prioritization assign filter resolve auto logging to crm records 1 1 messaging bulk batch scheduled sms drip campaigns link tracking sms analytics survey feedback sms keyword auto response sticky sender multiple language support translation appointments rescheduling shared short codes dedicated short codes bring your own number privacy by design opt out management consent expiry re consent workflows ai consent gap detection ai risk flagging intent based opt out handling ai content generation ai drip campaign optimization ai sentiment analysis ai anomaly detection ai next best message suggestion ai contextual reply suggestion ai lead scoring ai intent detection ai regulatory monitoring ai re consent triggering ai campaign segmentation ai message personalization ai call analysis ai coaching suggestions ai lead qualification ai faq answering ai demo booking ai objection handling ai sms to case ai field updates on keyword ai flow trigger on keyword ai opt out handling beyond exact match ai language detection ai translation ai slot selection ai rescheduling ai nps collection ai sentiment escalation ai follow up flow trigger ai performance anomaly alert ai campaign adjustment recommendation ai content approval ai follow up sequence building ai ab testing variant generation ai branching on keyword reply ai date event triggered sequences ai campaign roi attribution ai message optimization per segment ai throttling ai opt out skip ai merge field personalization ai report list view campaign sending ai schedule delivery ai reply auto logging ai opted out auto skip ai zero exports ai no developer ai 98 percent open rate ai up to 34 percent more roi vs email ai up to 27 percent less manual effort ai less than 90 seconds avg response time ai 15 plus channels unified ai 7 day trial number ai dedicated onboarding specialist ai 24 7 global support ai 4 9 out of 5 0 rating ai 1200 plus reviews ai 60k plus users ai 10 plus years ai 99 99 percent platform uptime ai 100 percent salesforce native ai no middleware ai no webhooks ai no external tools ai no external logins ai no code ai no developer ai setup in minutes ai install from appexchange ai sync records ai share configuration ai get configured and go live ai industry specific workflows healthcare real estate finance education recruitment legal insurance nonprofit professional services ai hipaa conscious ai tcpa gdpr ccpa compliance ai future ready compliance ai consent field management ai audit trail ai consent expiry controls ai re consent campaigns ai opt in opt out controls ai stop keywords ai custom opt out phrases ai consent gap detection ai risky message flagging ai intent based opt out handling ai regulatory change alerts ai opt out rule update suggestions ai expiring consent identification ai re consent campaign triggering ai full audit trail ai consent expiry controls ai re consent workflows ai sms analytics dashboard ai delivery opens clicks responses ai custom dashboard ai roi attribution ai performance anomaly detection ai adjustment recommendations ai link tracking ai click tracking ai engagement measurement ai roi attribution ai crm record attribution ai survey feedback sms ai post interaction surveys ai capture replies into salesforce fields ai sentiment analysis ai auto escalation ai nps collection ai lead scoring ai follow up flow trigger ai keyword auto response ai instant replies ai field updates ai flow actions ai intent understanding beyond exact match ai handle not interested no thanks stop ai sticky sender ai same number per contact ai reuse last used number ai configured rules ai consistency ai multiple language support ai unicode support ai real time translation ai recipient language detection ai natural local relevant conversations ai appointments rescheduling ai automated bookings ai reminders ai cancellations ai slot selection ai rescheduling options ai timely reminders ai shared short codes ai 5 6 digit short codes ai high volume messaging ai strong deliverability ai carrier compliance ai lower cost ai dedicated short codes ai 5 6 digit numbers ai maximum deliverability ai fast throughput ai strong carrier trust ai enterprise messaging ai consistent performance ai bring your own number ai connect existing business number ai keep current number active ai no disruption ai customer recognition ai no switching ai no downtime ai privacy by design ai future ready compliance ai gdpr tcpa ccpa hipaa ai selective opt in opt out controls ai consent gap detection ai risky message flagging ai intent based opt out handling ai compliance opt out ai stop keywords ai custom opt out phrases ai consent field management ai regulatory change monitoring ai opt out rule update alerts ai consent management ai capture store honor consent ai consent expiry identification ai re consent campaign triggering ai full audit trail ai consent expiry controls ai re consent workflows ai cti call management ai click to dial ai call logging ai auto forwarding ai voice responders ai route calls based on salesforce data ai forward to multiple numbers ai fully native ai zero external dialers ai conversation manager ai unified inbox ai ai routing ai prioritization ai assign filter resolve ai auto logging ai bulk batch scheduled sms ai send to millions ai from any salesforce report campaign list view ai personalize with merge fields ai schedule delivery ai auto skip opted out ai zero exports ai one on one conversations ai real time reply ai ai contextual reply suggestion ai one click approve ai draft faster ai cut response times up to 70 percent ai auto logged to contact lead account ai no code automated messaging ai send receive sms from any salesforce record ai ai next best message prediction ai one click texting ai auto logged ai ai powered drip campaigns ai dynamic multichannel ai based on past engagement message performance customer behavior ai ai content generation ai auto approve ai activate campaigns ai build follow up sequences automatically ai salesforce chatbot ai ai chatbot ai qualify leads ai answer faqs ai book demos ai score intent ai escalate sales ready contacts ai runs 24 7 multiple channels ai no human until lead is hot ai ai voice agent ai manage inbound outbound calls ai natural conversations ai qualify intent ai handle objections ai book demos ai no ivr menus ai no hold music ai call transcription ai automatically transcribe live calls ai capture key details ai analyze conversations ai guide agents with smart suggestions ai call translation ai translate calls messages across 50 plus languages ai real time ai break language barriers ai recruitment agent ai screen candidates ai schedule interviews ai send updates ai two way texting ai automation ai pre sales documentation agent ai lead sourcing agent ai salesforce administration agent ai sow generator ai linkedin parsing ai metadata automation ai natively in salesforce ai 8 ai agents built in ai industry specific workflows ai healthcare appointment reminders patient follow ups prescription alerts care team coordination hipaa conscious auto logged ai real estate re engage cold leads property alerts book viewings by sms reply follow up at scale ai finance automate lead nurturing rate alerts document collection ai education enrollment reminders engagement ai recruitment screen candidates schedule interviews send updates ai legal case updates policy reminders sms to case workflows ai nonprofit donor engagement event management volunteer coordination ai professional services project updates billing reminders client communications ai 60k plus users globally ai 1200 plus 5 star appexchange reviews ai 15 plus messaging channels ai 100 plus countries served ai 99 99 percent platform uptime ai 24 7 free support ai 4 9 out of 5 0 rating ai 10 plus years ai 1 on appexchange ai most reviewed salesforce sms app ai 100 percent salesforce native ai no middleware ai no webhooks ai no external tools ai no external logins ai no code ai no developer ai setup in minutes ai install from appexchange ai sync records ai share configuration ai get configured and go live ai dedicated onboarding specialist ai 24 7 global support team ai 7 day trial number ai start texting in minutes ai 98 percent open rates ai faster responses ai 57 percent higher engagement ai 37 percent improved service ai 45 percent more sales ai less than 2 min setup from appexchange ai 15 plus channels inside 1 salesforce messaging app ai sms whatsapp mms cti telephony ringless voicemail facebook messenger instagram wechat viber line kakao zalo webchat linkedin email ai 1 1 messaging ai real time two way texting ai personalized text messaging ai no code automation ai trigger automated sms using flows workflows apex ai right message right time ai bulk batch sms ai run campaigns using reports list views campaigns ai schedule messages ai drip campaigns ai multi step sequences ai nurture leads customers ai automate sms follow ups ai conversation manager ai manage messaging operations ai bulk texting ai record creation ai single console ai link tracking ai track clicks ai measure engagement ai attribute roi ai monitored in crm records ai sms analytics ai track delivery opens clicks responses ai custom dashboard ai optimize messaging ai compliance opt out ai stay compliant ai texting rules regulations ai future ready compliance mechanism ai sticky sender ai consistency ai same number ai build trust ai view all features ai ai agents for every team ai scalable ai fully automated ai ai chatbot ai automate conversations across channels ai qualify leads ai answer faqs ai engage users 24 7 ai ai voice agent ai manage inbound outbound calls ai natural conversations ai qualify intent ai handle objections ai book demos ai no ivr menus ai no hold music ai call transcription ai automatically transcribe live calls ai capture every key detail ai analyze conversations ai guide agents with smart suggestions ai call translation ai translate calls messages across 50 plus languages ai real time ai break language barriers ai connect with customers in preferred language ai never lose opportunities ai explore more ai agents ai recruitment pre sales documentation lead sourcing salesforce administration ai all run natively inside crm ai no external tools ai no extra logins ai see all ai agents ai built for your industry ai deliver personalized text messaging ai industry specific workflows templates automation ai sms to case ai salesforce sms campaign ai adapts to exact business needs ai healthcare wellness ai appointment reminders patient follow ups care updates ai secure sms capabilities ai finance mortgage ai automate lead nurturing rate alerts document collection ai real estate ai property alerts confirm showings offer updates ai faster deal cycles ai education academics ai enrollment reminders engagement ai scalable text messaging ai recruitment ai screen candidates schedule interviews send updates ai two way texting automation ai legal insurance ai case updates policy reminders automate workflows ai sms to case ai secure messaging ai nonprofit ai engage donors manage events coordinate volunteers ai campaign sms ai professional services ai project updates billing reminders client communications ai view all industries ai trusted by 60k users globally ai one of the most reviewed ai 4 9 out of 5 0 ai 1200 plus appexchange reviews ai 60k plus users ai 10 plus years ai out of the box native features ai 15 plus channels supported ai ai agents built in ai 1200 plus appexchange reviews ai 60k plus salesforce users ai supported features and numbers ai all features and numbers ai messaging automation numbers compliance ai all ai led ai itext ai manage most messaging operations from single window console ai boost productivity ai send bulk messages ai edit records inline ai configure views ai filter records ai export data ai add follow up task ai automation ai conversation manager ai unified inbox for all inbound outbound messages across every channel ai ai routes and prioritizes threads ai urgent conversations never missed ai assign filter resolve all inside salesforce ai messaging ai bulk batch scheduled sms ai send messages to millions from any salesforce report campaign list view ai personalize message content using merge fields ai every contact gets message tailored with their own data ai schedule and auto skip opted out contacts ai zero exports needed ai one on one conversations ai agents reply to inbound sms and other messages in real time ai ai suggests contextual replies using crm data ai agents approve in one click ai draft faster ai cut response times by up to 70 percent ai every message is auto logged to contact lead account record ai cti call management ai click to dial call logging auto forwarding voice responders and more ai route calls based on salesforce data ai forward to multiple numbers to avoid missed opportunities ai fully native zero external dialers ai sticky sender ai always message from same number per contact ai automatically reuse last used number ai apply configured rules ai maintain consistency ai keep conversations familiar and recognizable even across bulk messaging at scale ai multiple language support translation ai send sms in any language with full unicode support ai ai translates messages based on recipient language in real time ai every conversation feels natural and locally relevant ai sms analytics ai track delivery open reply rates and campaign roi inside salesforce ai ai surfaces performance anomalies and recommends adjustments before results drop ai every metric attributed to crm record ai no external analytics tool needed ai survey feedback sms ai send post interaction surveys via sms ai capture replies directly into salesforce fields ai ai analyzes responses for sentiment ai auto escalates unhappy customers to support instantly ai collect nps score leads trigger follow up flows on autopilot ai no code automated messaging ai send and receive sms directly from any salesforce record ai ai predicting next best message based on contacts crm history and prior replies ai one click texting every message auto logged in history ai link tracking ai send links from any salesforce report to list view ai ai maximises message content per segment in real time ai every contact gets copy that feels written for them ai schedule throttle and auto skip opted out contacts ai zero exports needed ai ai powered drip campaigns ai create dynamic multichannel drip campaigns based on past engagement message performance and customer behavior ai ai generates content auto approves activates campaigns and builds follow up sequences automatically ai appointments rescheduling ai automate bookings reminders and cancellations ai send available slots for selection or rescheduling options ai along with timely reminders to keep schedules on track ai salesforce chatbot ai ai chatbot that qualifies leads answers faqs books demos and scores intent in real time ai escalating only sales ready contacts to reps automatically ai runs 24 7 via multiple channels ai no human needed until lead is hot ai keyword auto response ai trigger instant replies field updates or flow actions on keywords ai ai understands intent beyond exact matches ai not interested and no thanks are handled just as correctly as stop ai handle every reply all within salesforce ai bring your own number ai connect your existing business number to 360 sms ai keep your current number active inside salesforce with no disruption ai customers recognise your number from day one ai no switching or downtime ai shared short codes ai cost effective 5 6 digit short codes shared across users ai enabling high volume messaging with strong deliverability and carrier compliance at lower cost ai ideal for scalable campaigns without dedicated number overhead ai short codes ai dedicated 5 6 digit numbers for high volume sms campaigns ai offering maximum deliverability fast throughput and strong carrier trust for enterprise messaging at scale with consistent performance across large scale outreach ai privacy by design ai future ready compliance management for existing and evolving texting regulations ai ensuring gdpr tcpa ccpa and hipaa compliance ai selective opt in opt out controls ai ai detects consent gaps ai flags risky messages before sending ai enables intent based opt out handling ai compliance opt out ai stop keywords custom opt out phrases and consent field management ai ai monitors regulatory changes and alerts admins when opt out rules need updating ai tcpa and gdpr ready ai built to stay ahead of new texting regulations ai consent management ai capture store and honor sms consent on every salesforce contact and lead ai ai identifies expiring consents and triggers re consent campaigns before deadlines are missed ai full audit trail consent expiry controls and re consent workflows built in ai get started today ai out of the box features ai one native salesforce app ai no code no middleware up and running in minutes ai start free trial ai see exactly how 360 sms features save your team time ai not generic messaging purpose built workflows for real salesforce teams across every industry ai bulk batch sms ai reach millions of leads in one click no exports no csv ai select any salesforce report or list view compose message schedule delivery send ai every reply auto logged ai opted out contacts automatically skipped ai no developer no external tool ai 98 percent open rate ai scalable outreach ai 0 developers needed ai drip campaigns ai nurture on autopilot branch personalize convert ai build multi step sms sequences with ai that trigger on lead creation field changes or date events ai branch on keyword replies ai ab test variants ai every touchpoint tracked in crm ai zero manual work once live ai up to 34 percent more roi vs email ai up to 27 percent less manual effort ai unified messaging ai every channel one inbox no tab switching ai sms whatsapp instagram cti and 11 more all replies land in one unified inbox inside salesforce ai assign to reps filter by status resolve threads auto log everything ai no external logins ever ai less than 90 seconds avg response time ai 15 plus channels unified ai from appexchange to first campaign in under 10 minutes ai no developer no middleware no external accounts ai just install connect and go ai 01 install from appexchange ai install 360 sms from appexchange with one click setup ai why use an external login all features live inside salesforce natively ai 02 sync your data start trial ai sync your records instantly and get a 7 day trial number to test messaging and calling features in real time ai 03 share configuration requirements ai provide login access number preferences and org id so setup is tailored to your business needs ai 04 get configured go live ai support team completes setup enabling you to start messaging and calling customers across channels ai everything included from day one ai out of the box native features all active on install ai 15 plus channels sms whatsapp cti and more ai salesforce message automation no code needed ai tcpa and gdpr compliance built in ai link tracking analytics in crm ai and ai agents chatbot voice translation ai 24 7 global support team ai dedicated onboarding specialist ai install free on appexchange ai book a demo ai 1200 reviews appexchange 1 rated ai which team are you building for ai 360 sms features are pre configured for the workflows your industry depends on ai not generic messaging you need to rebuild from scratch ai healthcare ai appointment reminders patient follow ups prescription alerts and care team coordination ai hipaa conscious and auto logged to every record ai drip campaigns bulk sms compliance ai up to 45 percent fewer no shows ai real estate ai re engage cold leads send property alerts book viewings by sms reply and follow up at scale from salesforce r

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