XMReality
Remote visual assistance software combining live video with AR guiding features for remote
XMReality is remote visual assistance software for guiding someone through a problem over video. An agent sends a call link that opens in the recipient's mobile browser, with no download or account required, so both sides can see the issue and work through it together. Sessions are documented automatically, including snapshots, notes, recordings, AI transcripts and topic tagging, and can be exported as a PDF report.
Guide tools include hands overlay, annotations, pointers, High-Quality Pause, screen and document sharing, and step-by-step instructions. It runs on iOS, Android, Windows and Mac, with optional smart glasses and the Pointpad desktop hardware add-on. Integrations cover Salesforce, Microsoft Dynamics 365, Teams, Outlook and OneDrive, plus Zapier, REST APIs, webhooks and embeddable components; AI Connectors link to Microsoft Copilot, ChatGPT and Claude. An admin dashboard tracks usage and KPIs.
XMReality is aimed at support and service teams, from small teams to large enterprises. It is offered in Professional and Enterprise editions with a 14-day free trial; some features, such as guest participants and APIs, depend on the plan.
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