Voyc
The Customer Conversation OS for regulated financial services
Voyc is a conversation intelligence platform for regulated UK financial services, founded in 2018. It analyses customer conversations from both human and AI agents to surface risks such as fraud and deception, compliance failures, and agent underperformance, while also identifying coaching opportunities drawn from top performers. The platform is positioned as a Customer Conversation OS, combining quality assurance, risk detection, and manager coaching in a single product.
Key capabilities include Protection, which flags fraud, deception, compliance failures, and underperformance; Coaching, which gives managers agent-specific guidance grounded in conversation evidence; and ROI Measure, which ties conversion, customer outcomes, and prevented fraudes back to coached behaviours via dashboards. Human and AI agents are managed together on one dashboard, and the platform is configured to each business's specific challenges and goals. Voyc also describes a network component that aggregates patterns across interactions in regulated finance.
Voyc is built for regulated financial services firms, with a stated focus on the UK market. Packaging details such as plans, trials, or editions are not specified on the pages provided.
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