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CallMiner

Conversation intelligence and automation software for customer experience teams.

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CallMiner provides an end-to-end CX automation platform that combines AI-powered conversation intelligence with agent augmentation and automation. It captures 100% of omnichannel interactions, analyzes them for sentiment, emotion, and root causes, and delivers real-time guidance, automated scoring, coaching, and virtual agents. The platform includes products for analysis, coaching, real-time guidance, outreach, virtual agents (OmniAgent), visualization, redaction, recording, screen recording, and pre-built solution topics. It integrates with CRM, BI, contact center, and other enterprise systems via APIs and pre-built connectors.

12 alternatives to CallMiner

Ranked by how well each tool replaces CallMiner: shared features, audience, price and popularity.

  1. Marchex

    AI-powered conversation intelligence platform that turns customer calls, texts and chats

    Covers 6 of 15 key features.

    62 out of 100 match—

  2. Botcopy

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  4. Speak AI

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    Covers 4 of 15 key features and has a free plan.

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  5. Claap

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    Covers 3 of 15 key features and has a free plan.

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  6. Aviso

    One Agentic AI Platform for Modern GTM Teams to Predict, Guide, and Simplify Every Revenue

    Covers 7 of 15 key features.

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  7. Nimbata

    Call tracking and conversation intelligence platform

    Covers 4 of 15 key features and has a free plan.

    Free plan
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  8. MiaRec

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    Covers 2 of 15 key features.

    56 out of 100 match$25/mo

  9. Letter AI

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    Covers 5 of 15 key features.

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  10. MiiTel

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  11. CustomerIQ

    The AI platform to win and retain revenue

    Covers 2 of 15 key features and has a free plan.

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  12. Revenue.io

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    Covers 5 of 15 key features.

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