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Thulium

Contact center platform combining phone, SMS and customer service in one system

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Thulium is a cloud-based contact center platform that combines VoIP telephony, SMS, and customer service tools in one system. It supports inbound call center setup with IVR, queues, call recording, a built-in CRM, ticketing, a website chat widget, and reporting, along with phone numbers from over 70 countries.

AI features include a response generator, message summaries, call transcription, sentiment analysis, intent reporting, and real-time translation. Integrations cover Messenger, Instagram, WhatsApp, voicebot, API/webhooks, and various CRM and ecommerce tools.

Thulium is offered in Standard, Premium, and Enterprise editions, with a 14-day free trial. Plans are seat-based, and telephony services use either a pay-as-you-go or unlimited minute package model.

12 alternatives to Thulium

Ranked by how well each tool replaces Thulium: shared features, audience, price and popularity.

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  2. Voximplant

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  3. CloudTalk

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    Covers 3 of 15 key features.

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  5. Telebroad

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    Covers 3 of 15 key features and has a free plan.

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  6. JustCall

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  7. Go2Market

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    Covers 4 of 15 key features and has a free plan.

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  8. DialShree

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  10. PrimeVox

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    Covers 5 of 15 key features.

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  11. Bright Pattern

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    Covers 4 of 15 key features.

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  12. CallHippo

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    Covers 3 of 15 key features and has a free plan.

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