Thoughtly

Thoughtly is an AI voice agent platform that handles inbound leads across phone, SMS, and email, responding quickly to qualify prospects and book meetings before interest fades. It also re-engages stalled or inactive leads and logs each interaction to a CRM so human teams can pick up with full context. The platform is positioned for high-consideration consumer verticals such as real estate, insurance, education, legal, and mortgage.

Core capabilities include AI voice agents for inbound and outbound calls, two-way SMS and iMessage, email follow-up, multi-step workflows, and a Revenue Autopilot module that runs qualification, nurturing, and booking on top of an existing CRM. It offers two-way sync with Salesforce, HubSpot, Zoho, and other CRMs, plus integrations with scheduling tools (Calendly, Cal.com, Acuity), communication apps (Gmail, Slack), automation platforms (Zapier, Make), and ticketing systems (Zendesk). Additional features include a knowledge base with RAG, voice cloning, stock AI voices, multi-language support across 34+ languages, analytics, and attribution tracking. Security features include SOC 2 Type II, HIPAA readiness, TCPA compliance tooling, SSO/SCIM, and audit logging.

Thoughtly is packaged in three tiers: Flex for teams starting inbound conversion, Scale for production multi-channel operations, and Enterprise for regulated or high-volume use cases. Voice, SMS, email, and workflows are included in all plans with unlimited usage; higher tiers add concurrency, compliance support, dedicated infrastructure, and advanced security controls. Usage above plan allowances is billed in arrears.