Simplify
Field Service Management Solution
Simplify is a field service management solution developed by NOID Singapore that covers scheduling, asset management, and mobile access for field teams. It aims to simplify complex workflows, improve response times, and give teams the tools to service customers efficiently, while analysing data to deliver actionable information for decision-making.
Key capabilities include a scheduling dashboard for managing appointments, balancing workloads, and responding to emergencies, with the option to schedule by technicians or vehicles. Asset management features help reduce downtime and make use of revenue-generating assets. Field employees can use iOS and Android apps to monitor schedules, contact customers, navigate to appointments, provide live updates with remarks and media uploads, check outstanding amounts and collect payment, and capture customer signatures. An admin dashboard is also available.
Simplify is aimed at SMEs, including those in aircon industries, and is offered as a Pre-Approved Solution under the IMDA SMEs Go Digital programme, with eligible Singapore SMEs able to receive up to 50% Productivity Solutions Grant support. It is available on a subscription basis with four plans to choose from, and a 30-day trial period is offered without requiring payment details. An internet connection is required to access the platform.
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