Retently
AI Customer Experience Platform for Ecommerce & Retail
Retently is an independent customer feedback platform founded in 2015 that helps ecommerce brands and B2B companies collect NPS, CSAT and CES surveys across email, SMS, link, website embed, in-app and kiosk channels, then analyze responses and route results to the tools teams already use. It addresses the need to gather feedback at key customer moments, understand what drives satisfaction and churn, and act on responses without manual processing.
The platform includes omnichannel survey delivery with event-based triggers and smart throttling, AI theme and sentiment analysis, driver analysis, and trend tracking across customer segments. It offers native integrations with Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk and others, plus Zapier, REST API, webhooks and an MCP server for AI clients. Automated workflows route feedback to Slack, Microsoft Teams, helpdesks and CRMs, with close-the-loop follow-up capabilities and account-level score rollups for B2B teams.
Retently is packaged with Basic and Pro plans billed monthly or yearly, and Enterprise contracts on a yearly basis. A free trial is available without a sales call, with 7 days on B2B plans and 14 days on Ecommerce plans. All plans include help center and email support, while Pro plans add live chat with the customer success team, and Enterprise includes onboarding calls and custom terms.
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