ProductBridge
Customer feedback and support platform linking requests to a single customer record
ProductBridge is an AI-native customer support and feedback platform that brings requests from chats, surveys, feedback boards, and integrations into a single customer record. It addresses the problem of feedback scattered across channels by merging duplicate requests, grouping related signals into themes, and scoring opportunities by reach, segment, and revenue impact so teams can prioritize with evidence.
Its modules include Feedback, Support Chat, Roadmap, Changelog, Surveys, Help Center, and Feedback Intelligence, along with AI agents that answer from approved content, call APIs, and hand off to human teams. An MCP server provides access from Claude, ChatGPT, and Cursor. Integrations cover communication channels like Zendesk, Intercom, Slack, and Discord; project management tools including Jira, Linear, and ClickUp; public review sources such as TrustPilot and app stores; and automation platforms like Zapier and Make. Data is hosted in the EU with encryption in transit and at rest, and customer data is not used for AI model training.
ProductBridge is aimed at product and support teams managing feedback and support conversations in one place. It offers a free plan and a flat-priced model without per-seat charges, with a Business tier that includes SAML and SSO on request.
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