Picallex
CRM with integrated telephony and chat for managing all customer conversations in one
Picallex is a cloud platform that combines CRM, telephony and chat in one place. It captures leads from channels including Google Ads, Meta Ads, WhatsApp, Instagram, Messenger, SMS and TikTok, routes them to agents based on rules, performance, schedules and priorities, and provides a real-time dashboard covering calls, chats, sales, payments, shipments, bots, campaigns and metrics.
The platform includes PicallEx Contact Center for incoming and outgoing calls, PicallEx ChatDial for WhatsApp, Instagram, Messenger and Webchat, an automatic dialer for campaigns, Chatbots and VoiceBots for 24/7 virtual assistance, Caller ID for number rotation and spam protection, and Scan, Clean & Go for maintaining a clean contact base. WhatsApp Business Calling by PicallEx enables one-click calling from WhatsApp through an API, with calls integrated into the central platform for recordings, response times, agent metrics and team assignment. It is offered as a cloud service with a free demo and a 15-day trial period.
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