Oneserve
Field service platform for housing providers and their contractors that schedules jobs, is
Oneserve is a field service management platform for social housing providers and the contractors who work with them. It schedules jobs across in-house teams, prime contractors and subcontractors, keeps residents informed, and builds an audit trail as work happens, supporting compliance regimes including Awaab's Law, RSH Consumer Standards and the Building Safety Act.
Core capabilities include job management and dispatch, automated scheduling with skills and availability matching, an on- and offline mobile app, compliance forms and workflows, photo capture and signatures, site and asset history, and resident communications via email, SMS, WhatsApp and letter. Contractor connectivity is available through native integration (O2O) or API integration (O2A), with multi-tier visibility and real-time evidence flow. The platform also offers data intelligence drawn from operational history, and compliance packs configured around named regulatory deadlines, including statutory clocks, mandatory workflows and evidence templates.
Oneserve is aimed at housing providers and their contractor supply chains, covering responsive works, voids, planned maintenance, retrofit and statutory inspections. The pages describe compliance packs and custom regimes rather than published pricing tiers; the contact page directs visitors to book a demo run on a real job from their own operation.
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