ServiceChannel
Facilities management software and automation platform for multi-location businesses
ServiceChannel is a facilities management platform for multi-location businesses, combining software, a service provider marketplace, and managed services. It addresses the operational challenge of coordinating maintenance, repairs, assets, and third-party providers across many sites, giving facilities and store operations teams a single system of record for work orders, invoices, projects, and assets.
The ServiceChannel Platform includes work order management, asset management, preventive maintenance, parts inventory and supplies, provider performance tracking, data analytics and insights, spend optimization, compliance and risk, sustainability, and capital planning and projects. It integrates with a provider marketplace for sourcing contractors and offers ServiceChannel Managed for day-to-day operations support and system administration. ServiceChannel AI is positioned as an AI operating system for facilities management, and the platform supports data warehouse integrations, benchmarking, and industry insights.
The platform is used by operators of multi-location businesses across industries including restaurant, grocery, retail, healthcare, financial services, hospitality, and education. It is described as scalable from smaller brands to large global retailers. ServiceChannel offers a free facilities management Maturity Assessment, and prospective customers can take a tour or book a demo. The company was founded in 1999 and joined the Fortive group in 2021.
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