o11
Your AI account manager for customer context, next steps and follow-through.
o11 is an AI account manager that brings customer conversations, signals, and context into a single workspace. It combines email and iMessage threads with suggested replies, customer directories, surveys, and product activity from PostHog, helping teams handle onboarding, customer care, and account growth without losing the thread of a relationship.
Core capabilities include unified messaging across email and iMessage, response suggestions, signal-triggered response plans, configurable personas with their own face, role, and tone, a searchable customer directory with profiles and recordings, survey building, and PostHog integration for product activity and session replays. Security features include SOC 2 certification, source-level permission awareness, encryption at rest and in transit, audit logs, SSO and IAM, role-based access controls, and a commitment that indexed company data is not used to train shared models. Deployment options include managed SaaS, private cloud or VPC, single-tenant, and on-premises.
o11 is aimed at teams managing customer relationships across onboarding, support, and account growth. The product is available through a demo request; no pricing or plan structure is stated.
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