Netomi
Self-Driving Customer Care
Netomi is an AI platform for enterprise customer service, designed to support intelligent customer experiences within large organizations. It addresses the need to operate AI-driven service in regulated environments, with governance built into the architecture and security documentation available to customers and active evaluations under NDA.
The platform covers security architecture, AI governance, data protection, deployment, business continuity, penetration testing, and compliance documentation. It aligns with SOC 2 Type II, ISO 27001, GDPR, CCPA, PDPA, HIPAA, and PCI DSS, and publishes live system status. Attestations, DPAs, subprocessor documentation, penetration-test summaries, and security questionnaires are provided through a Netomi representative.
Netomi is aimed at enterprises operating in regulated customer environments. New engagements are arranged by referral, and no free plan, trial, editions, or seat-based or usage-based packaging is stated.
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