ManyContacts
Shared inbox for WhatsApp, Instagram, Messenger, and email for teams.
ManyContacts is a shared inbox that centralizes WhatsApp, Instagram, Messenger and email conversations for teams, keeping one unified thread per customer with full history. It addresses the problem of messages scattered across personal phones and channels, offering assignment by agent or team, internal notes and mentions, permissions and roles, plus a web widget to capture conversations from your site.
The platform includes AI agents that qualify, respond and hand off conversations to humans, with configurable autonomy rules. A visual flow editor lets teams build automations without code, including conditions, waits, branches, scheduled messages and tagging. Integrations cover HubSpot, Pipedrive, Holded, Odoo, Aircall and Zadarma natively, with Zapier, Pabbly Connect and Make for further connections, alongside API and webhooks.
It is aimed at teams managing customer conversations across channels. A single plan includes three users, unlimited contacts, messages and AI agents, with additional users billed per seat; AI usage is charged per conversation and email mailboxes separately. A seven-day trial without a card is available, and personalized consulting and setup services are offered.
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