Letterbook
AI-native customer support platform
Letterbook is a customer support platform that consolidates support channels, databases, and payment systems into a single interface. It addresses the challenge of managing fragmented customer inquiries across email, Discord, web forms, and mobile apps, while also reducing the manual effort of resolving common tickets by using an AI agent that drafts and resolves issues alongside human agents.
The platform offers a unified inbox for omnichannel support, with integrations for Stripe, MongoDB, Supabase, Google Play, and PostgreSQL. Its AI agent can read sources, draft resolutions, and perform actions such as issuing refunds or downgrading plans. Additional capabilities include ticket triage and auto-assignment, a help center for users, and analytics for tracking response times and resolution rates.
Letterbook is designed for customer support teams of various sizes. It offers a Starter plan with 3 seats and 300 tickets per month, a Growth plan with 10 seats and 1,000 tickets per month, and an Enterprise plan with custom seats and 3,000+ tickets per month. All plans include a 7-day free trial, and the Enterprise plan adds SSO, SAML, and a dedicated account manager.
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