Glowing.io
AI-powered guest engagement and messaging platform for hospitality
Glowing.io is a cloud-based guest engagement platform for hospitality teams that brings conversations from channels including SMS, WhatsApp, WeChat, LINE, Facebook Messenger, Instagram and Zalo into a single dashboard. It addresses the operational challenge of managing fragmented, multilingual guest communication across multiple tools, keeping message context in one place.
The platform provides real-time two-way translation in 100+ languages, an AI Copilot for drafting and auto-responding, and journey-based AI agents for routine questions. Scheduled Moments Messaging covers the guest journey from welcome to check-out, alongside Broadcast messages to guest segments, smart routing, internal staff chat, and an AI Scientist that surfaces insights from conversations and sentiment. Integrations include PMS platforms such as Opera (OXI and OHIP) and Infor, plus service tools like SevenRooms, HotSOS and Knowcross, with support for other open API software.
Glowing.io is built for hospitality operations, including hotels, resorts and clubs. It is packaged as a room-based Unlimited plan with unlimited users, covering omni-channel messaging, translation, AI Copilot, PMS and ticketing integrations, broadcasts, automated workflows, escalations and standard support. An Enterprise edition adds SSO, advanced AI features, custom development, round-the-clock support and a dedicated customer success manager, with custom terms.
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