gaiia

gaiia is an operations and billing platform for internet service providers and telecom companies, replacing separate OSS/BSS tools with a single system for managing customers, revenue, network, and field operations. It addresses the need to run billing, customer records, inventory, monitoring, checkout, property management, reporting, workforce scheduling, and workflow automation from one place.

The platform includes Billing & Revenue, Customer Management, Customer Portal, Inventory Management, Network Monitoring & Incident Response, Checkout, Properties, Reporting & Analytics, Workforce & Scheduling, and Workflows. Billing supports residential, business, and multi-dwelling unit invoicing, CDR and CABs voice billing, proration, tax management, and payment processor integrations including Stripe, Authorize.net, IPpay, Paymentus, NMI, Gravity, and GoCardless. An AI workflow editor supports human, AI-assisted, and autonomous agents for provisioning and routine tasks. Developer APIs, webhooks, and partner integrations extend the platform, with SOC 2 Type II and PCI DSS compliance noted.

gaiia is aimed at ISPs and telecom operators managing broadband, voice, video, and property-based services. Access is arranged through a demo booking process; the pages do not specify plan tiers, trials, or pricing structure.