Rev.io

Rev.io is a unified operating platform for MSPs, communications service providers, security integrators, and field service businesses. It combines communications billing, professional services automation, payments, and remote monitoring and management in one system, addressing the operational fragmentation that comes from running separate tools for service delivery, support, billing, and collections. The platform is designed to connect work performed with revenue earned, covering usage, contracts, tickets, devices, projects, payments, and AI-assisted activity.

Core capabilities include a service desk with SLA-driven ticketing, scheduling and dispatch, time tracking, project management, inventory management, customer management, reporting and analytics, a customer portal, and mobile access for field teams. AI automation supports intelligent ticket routing, workflow automation, and operational insights. Native communications billing handles usage-based models, tax compliance, and provisioning, while payment processing supports collections and recurring billing. RMM is provided through an Acronis-powered integration, and CommerceHub supports inventory purchasing. The platform connects with accounting, CRM, RMM, carrier, compliance, and communication tools, including QuickBooks Online, NetSuite, HubSpot, Salesforce, Acronis, N-able, NinjaOne, Datto, ConnectWise, Slack, Microsoft Teams, DocuSign, and carrier systems. The pages describe a demo-based engagement model but do not specify plan tiers, editions, or pricing structure.