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Fideltour

Entender al huésped lo cambia todo. Fideltour es el CDP para hoteles que convierte las señ

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Fideltour is a customer data platform built for hotels, designed to turn guest signals scattered across a hotel's systems into unified identity, context and actionable intent. It addresses the problem of fragmented data and anonymous traffic by connecting existing tools so that information about each guest works together, supporting direct sales and longer-term relationships.

The platform centers on Fideltour ONE, a single layer that brings together the tools needed to know, activate and retain guests, alongside Fideltour Teamwork, a team of AI agents that reviews the account daily, surfaces what needs attention and prepares work. Its marketplace offers connections across PMS systems, booking engines, captive portals, WiFi, CRM, B2B, surveys, loyalty providers and marketing agencies.

Fideltour is aimed at hotels looking to move from a traditional CRM to a CDP without replacing their entire tech stack. Contact is handled through a personalized demo adapted to the hotel's PMS, channel manager and property type, with an initial free and confidential audit; no pricing structure or plan tiers are stated.

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