SendSquared

SendSquared is a CRM and marketing platform for hospitality operators, connecting guest data across email, SMS, WhatsApp, voice, and web chat with property management system (PMS) integration. It addresses the problem of disconnected tools and fragmented guest data by bringing every guest touchpoint into one place, so property managers, hotel, and resort operators can manage guest relationships, automate personalized experiences, and drive direct bookings from a unified platform.

The platform includes a vacation rental and hotel CRM with PMS-connected guest profiles and owner management, a unified inbox with a chronological conversation timeline, an enterprise voice system with call recording and DND routing, AI voice agents with Sales and Support modes, lead management with pipelines and custom fields, task automation, digital guidebooks, guest verification, WiFi management, advanced segmentation, AI automations, a website chat widget, WhatsApp and Airbnb integration, LTV and revenue analytics, email marketing, postcard marketing, reporting, owner acquisition tools, guest surveys, salesrooms, and CRM AI agents. A Model Context Protocol server allows external LLM clients such as Claude, ChatGPT, Grok, and Gemini to query CRM data and trigger workflows. The platform is available as iOS and Android mobile apps and integrates with PMS systems including Streamline, Barefoot, Escapia, Guesty, Hostaway, Cloudbeds, RoomKeyPMS, StayNTouch, Versa, Visual One, and RDP. It is offered as a demo-based platform for vacation rental property managers, hotel operators, and resort operators.