Delfino AI
Helps automate repetitive phone calls to payors and providers.
Delfino AI is an AI-powered platform that places phone calls to payors and providers on behalf of healthcare teams. It is designed to handle repetitive calls such as eligibility and benefit verification, prior authorization requirement and status checks, and claim status inquiries and follow-ups. The platform navigates interactive voice response systems, waits on hold, and holds conversations with live representatives to answer submitted questions.
Users submit a call request with patient information and the questions they need answered, such as whether a provider is in network or what a copay is. The platform places the call, asks the requested questions, and returns the answers to the user. It uses Vanta to help monitor and maintain HIPAA compliance. The pages do not describe specific modules, integrations, AI features beyond the calling capability, or supported platforms.
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