Clad
AI support agent that triages, investigates, and resolves customer issues for support and
Clad is an AI support agent that triages, investigates, and resolves support issues end to end, acting as an investigation layer between support teams and engineering. It pulls context from conversations, analytics, backend data, and ticketing to produce root-cause analysis and ready-to-file tickets, with replies drafted for human approval before sending.
Its modules include Instant Triage (classification, P0–P3 severity, routing), Root-Cause Investigation (repo-level tracing via GitHub, Stripe billing verification, prior incident matching), draft-first reply proposals with configurable autonomy levels, and a knowledge base that stores resolutions for reuse. Integrations cover Slack, Discord, and email for ingestion, Stripe and GitHub for investigation, and Linear for ticket creation.
Clad is aimed at support teams working alongside engineering. Setup is described as connecting existing tools and going live in about 30 minutes. The pages describe a demo-based path rather than published plans or pricing.
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