Cayzu
Affordable omnichannel cloud help desk and incident ticketing system for small businesses,
Cayzu is a cloud-based help desk and ticketing platform that centralizes support conversations from email, social channels, voice and chat into a single dashboard. It is designed to help internal teams and customer-facing support operations manage tickets, automate responses, and give end-users self-service options for resolving common issues without contacting an agent.
Core capabilities include a ticketing system with automated rules and workflows, service level agreements, time tracking, custom ticket fields, CSAT surveys, and a REST-based API. It offers a branded self-service portal with a knowledge base, custom forms, single sign-on, and multi-language support. Reporting covers general, agent, and company categories with advanced filters and time sheet data. Native mobile apps are available for Android and iPhone, and integrations include Logmein, Live Chat, Skype, Active Directory, and MS Outlook.
Cayzu is aimed at small businesses, IT service providers, marketing agencies, education, government, and non-profit organizations. Pricing is structured per agent per month across Basic, Team, Pro, Enterprise, and Enterprise Plus editions, with a fixed-price Freedom plan for larger agent counts. A 14-day free trial provides access to all features, and paid plans include mobile apps, unlimited support, and automatic backups.
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