booxi
Enterprise retail platform unifying appointments, queues, and events across store networks
Booxi is an enterprise retail customer interaction platform designed for brands with 10 or more stores. It solves the problem of managing in-person customer engagements across multiple locations by unifying appointment scheduling, walk-in queue management, and in-store event coordination from a single interface. The platform helps retailers structure the full customer journey and measure the revenue generated from in-store visits.
The platform offers three main engines: appointment scheduling for one-to-one bookings, queue management for walk-in traffic and wait times, and event management for workshops, product launches, and VIP experiences. It includes appointment performance measurement to track revenue at the point of sale. Booxi integrates with retail platforms such as Shopify, Salesforce, SAP, Cegid, Adobe, Klaviyo, Yext, and Partoo, and provides a REST API with webhooks for custom workflows. It supports multi-store operations with centralized configuration, multilingual support in 20 languages, and role-based access.
Booxi serves enterprise and midmarket retailers in luxury, beauty, eyewear, fashion, department stores, home and furniture, and pet stores. It is packaged in three editions: Essential, Standard, and Custom. The Essential and Standard plans are available on a monthly or annual subscription basis, with the Standard plan adding API access, webhooks, and dedicated onboarding. The Custom plan offers flexible calendars, enterprise SLAs, custom reporting, and advanced security features.
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