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Avoca Systems

Operational intelligence for radiology networks

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Avoca Systems is an operations platform for radiology networks that automates patient access and coordination across the appointment journey. It addresses missed calls, stalled referrals and fragmented workflows by handling bookings across phone, online and e-referral channels, and by managing patient communication from referral through to results and recall.

The platform includes a booking engine with a Voice AI agent, online self-service booking and direct e-referral intake from GPs, alongside patient experience tooling for outreach, confirmations, SMS and email reminders, prep instructions, results delivery and recall scheduling. Operational intelligence lets networks define site-specific rules covering locations, services, fees and billing. Integrations connect to RIS platforms such as Karisma (Kestral), Aura (Comrad) and Visage (Pro Medicus), EMR/EHR systems including Epic, Oracle Health and MEDITECH, practice management via Best Practice, and collaboration tools like Microsoft Teams and Slack; voice runs over existing SIP/PSTN telephony.

It is built for radiology networks and imaging practices seeking to scale bookings and operations across multiple sites. The site directs interested parties to partner with Avoca rather than listing plans, trials or editions.

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