Zola
Customer feedback, ratings, and reviews platform for service-based businesses.
Zola is a customer feedback and reputation management platform for service-based businesses, helping them collect ratings and reviews, run surveys, and track customer sentiment. It aggregates reviews from platforms such as Google, Yelp, and TripAdvisor into a single dashboard, where teams can respond manually or with AI assistance.
Core capabilities include AI-generated surveys, NPS and CSAT tracking, review generation prompts, digital coupons, referral programs, team performance leaderboards, SMS marketing, QR code campaigns, and an analytics dashboard for monitoring sentiment and campaign performance. It also offers NFC-based feedback collection, customizable mobile review pages, and an app directory with over 100 integrations.
Zola is designed for service-based industries including real estate, restaurants, healthcare, beauty, and home maintenance. It is offered in Basic and Pro editions with monthly or annual billing, covering features such as review requests, targeted campaigns, supported locations, email and SMS automation, AI response suggestions, and team and role management.
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