Zacx

A business communication platform for reaching customers, driving engagement, and automat

Zacx is a WhatsApp-based business communication platform built on the official WhatsApp Business Cloud API, designed to help teams manage customer conversations, follow-ups, and lead qualification in one place. It brings messaging, contact management, and campaign tools together under a single login.

Core features include a spreadsheet-style CRM with segments, a shared team inbox with assignment and tagging, multi-number routing, broadcasts with delivery analytics, a drag-and-drop chatbot and automation builder, WhatsApp Forms, and step-by-step campaign reporting. Developer APIs cover templates, contacts, and flows, with webhook triggers and connectors for Zapier, Pabbly Connect, and GoHighLevel. A mobile app for iOS and Android provides inbox access on the go.

Zacx is aimed at service businesses, institutes, D2C brands, local businesses, and agencies managing multiple client workspaces. It offers a 14-day free trial, with agencies able to invite team members into separate client workspaces under one login.

12 alternatives to Zacx

Ranked by how well each tool replaces Zacx: shared features, audience, price and popularity.

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Zulip
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Discord
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Pumble
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Zenzap
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Acumbamail
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Brevo
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Pyrus
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Microsoft Teams
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Key facts

Starts at: Contact sales
Free plan: Yes
Free trial: Yes
Open source: No
Founded: 2024
Headquarters: India

What it does

Integrations
Reporting
Notifications
Automations
Api access
Templates
Analytics
Customization
Dashboards
Search
Collaboration
Permissions
Data exports
Webhooks
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