Unisson
The AI product specialist for your customer-facing teams.
Unisson is an AI product specialist platform that deploys agents directly inside a product to execute tasks on behalf of customers, addressing the delays and product expertise bottlenecks that customer-facing teams face. It targets customer success, implementation, forward-deployed engineering, sales engineering, and GTM teams, aiming to reduce repetitive product work and shorten time to value for customers.
The platform includes two agents: Runner, which executes complex tasks through an orchestration layer where Runners coordinate with each other, and Explorer, which maintains an up-to-date knowledge base grounded in live customer environment data. Workflows can be built in natural language, and the Runner API lets you connect your own agents to use any product. Security and governance features include SOC 2 compliance, encryption at rest and in transit, safeguards against prompt injection and misuse (allowed domains, read-only modes, native permissioning), and full auditability with logged screenshots, reasoning, and decision traces. Agents discover product features and workflows in under 30 minutes, and can connect to existing knowledge sources and communication channels. Billing is usage-based: you are charged only while agents are actively working, not while they wait for clarification, approvals, or authentication.
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