Unify360
All-in-one platform for reviews, messaging, and social media publishing
Unify360 is a customer communication and reputation platform for local and home service businesses, bringing reviews, messaging, and social media publishing into a single place. It addresses the problem of leads arriving across many channels—webchat, Facebook, Instagram, contact forms, SMS, email, and Google LSA—without a unified way to respond, track, and follow up.
The platform includes an omnichannel inbox with a unified contact timeline, lead assignment, and lead source tracking, alongside an AI agent that engages and qualifies inbound leads 24/7 before handing off to a team member with full context. Reputation tools cover automated review requests by text and email, QR code access, AI-assisted responses, review aggregation, a website review widget, and NPS surveys. Social features connect Facebook, Instagram, Google Business Profile, LinkedIn, Pinterest, X, TikTok, and YouTube for scheduling, approval workflows, and AI-generated content. Cross-platform capabilities include multi-location support, analytics dashboards, a mobile app, role-based permissions, and Zapier and webhook integrations.
Unify360 is built for trades and local service businesses such as plumbing, HVAC, roofing, electrical, landscaping, and cleaning companies. It is packaged as a subscription with all features included in every plan, with flexible plan options covering reviews, social, and messaging, and onboarding support provided.
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