timetoreply
Email analytics that show which customer relationships are at risk
timetoreply is an email analytics and relationship intelligence platform for B2B customer-facing teams. It measures response times across individual, team, and shared mailboxes, tracking first-reply, average, and median response times against SLA targets, and surfaces conversations that need attention. An AI layer called Smart Data reads email conversations to identify customer sentiment, urgency, and intent, categorising requests so teams can see which relationships may be at risk.
The product works inside Outlook and Google Workspace inboxes, adding countdown timers, SLA alerts, and prioritised conversations without requiring a separate tool. Managers get a live dashboard with custom reports, leaderboards, and alerts across all mailboxes. Integrations include Salesforce, HubSpot, ActiveCampaign, Zapier, and others, with an API available. Security certifications include SOC 2 Type II and ISO 27001.
timetoreply is aimed at B2B teams managing client accounts through email rather than support tickets, including professional services, legal, logistics, insurance, and property management. Setup involves connecting mailboxes and setting SLA targets, with historical data backfilled on connection. A self-hosted option is available with a setup fee and minimum contract.
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