Speria
Turn conversations in face-to-face service businesses into management data
Speria is an AI-powered platform that records and analyzes in-person service conversations, turning them into structured data for record-keeping, staff training, and marketing insights. It addresses the problem that valuable customer feedback, emotions, and decision-making cues are often lost in face-to-face interactions, as they are not captured by surveys or CRM systems. The platform aims to bridge the gap between frontline staff and management by making conversational data accessible and actionable.
The platform includes several modules: AIカルテ (AI Karte) for automated record-keeping, AIコーチ (AI Coach) for staff training and skill standardization, and AIマーケター (AI Marketer) for deriving marketing insights from conversations. It also offers real-time monitoring and harassment prevention features. Speria integrates with existing CRM and business systems, and provides industry-specific solutions for sectors such as bridal, beauty clinics, funeral services, dental, recruitment, hotels, and securities. The platform uses dedicated recording devices and apps designed for mobile service workflows.
Speria is built for businesses that rely on high-value, in-person consultations, such as bridal, funeral, and medical services. The company emphasizes ongoing support, working alongside client teams until results are achieved, rather than just delivering a tool. Pricing details are not disclosed on the website, but the service is offered through consultation and a downloadable brochure. The company holds ISO/IEC 27001 certification for information security.
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