Signals

Signals is an AI store associate for DTC and e-commerce brands that opens a one-to-one conversation with customers after delivery over iMessage, with fallback to RCS or SMS, and also supports 10DLC SMS and WhatsApp. It handles product questions, sizing and fit, order changes and tracking, delivery issues, returns and exchanges, and support history, while helping customers find what to buy next through styling suggestions, back-in-stock alerts, and occasion-based follow-ups.

Conversations run through a dashboard where AI resolves most inbound threads and escalates unusual cases to a human in the same thread, with access to customer context, past orders, preferences, and recommendations. Signals connects to Shopify, commerce and consent systems including Listrak, helpdesks such as Gorgias, Zendesk, and Gladly, returns platforms like Loop and Redo, and messaging channels including Instagram. Brand-initiated marketing sends are gated separately from support replies, with consent checks, suppression records, and opt-out handling applied before delivery.

Signals is built for DTC brands and e-commerce companies looking to turn one-time buyers into repeat customers. It works alongside existing marketing SMS and helpdesk tools rather than replacing them. The pages describe a demo booking process but do not state pricing, plans, or trial terms.