Shipway Experience
Post-purchase shipment and package tracking for eCommerce brands.
Shipway Experience is a shipment and package tracking tool designed for eCommerce businesses. It addresses the problem of high customer service volume caused by "Where Is My Order" (WISMO) inquiries by providing real-time delivery updates and branded tracking pages. The platform helps reduce these queries and manage the post-purchase experience.
The tool offers a branded tracking page that uses a store's own header and footer, supports multiple languages and regional carriers, and provides a dedicated tracking URL for each shipment. It includes features for NPS measurement, carrier performance reports (including RTO percentage), and delivery issue alerts. Integrations are available with Shopify, helpdesk systems, and marketing channels like Adyogi and WhatsApp marketing. The platform supports over 600 carrier services.
This product is aimed at D2C brands and eCommerce businesses of various sizes. It is offered with a 7-day trial that includes 500 shipments. The paid plan is described as "pay as you grow," with features such as carrier tracking APIs, analytics, bulk upload, email, SMS, and WhatsApp notifications, pushback/webhooks, and custom email templates.
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