Shipup
Delivery experience customization
Shipup by ZigZag is a post-purchase and returns platform for e-commerce that brings order tracking, returns management, delivery incident detection, automated carrier claims, and logistics performance management into a single system. It addresses the gap between checkout and delivery by giving shoppers proactive visibility while giving merchants operational control over carriers and exceptions.
Core capabilities include a branded tracking page, multichannel delivery notifications, Smart Delivery Estimate (an AI-powered real-time ETA shown on product, cart, and checkout pages), a returns portal, post-delivery surveys, and dashboards for logistics, incidents, and marketing performance. It connects to e-commerce platforms (Shopify, Adobe Commerce, PrestaShop), carriers (Colissimo, Chronopost, Mondial Relay, UPS, DPD, GLS), and apps such as Klaviyo, Zendesk, Gorgias, and Mailchimp, with an API, webhooks, and FTPS for custom setups.
Shipup is aimed at e-commerce teams managing shipping volume and customer communication across carriers. Pricing is structured as a fixed monthly subscription plus a per-package usage fee, across Essential, Advanced, and Premium plans with a minimum 12-month commitment; higher tiers unlock additional channels, multi-account management, and priority services. Add-ons such as Smart Delivery Estimate, post-delivery surveys, and returns are billed per package, while SMS and WhatsApp notifications are billed per message.
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