CWILL Post-Purchase (formerly ParcelPanel)
Post-purchase solution for DTC brands
CWILL Post-Purchase (formerly ParcelPanel) is a post-purchase platform for Shopify and WooCommerce stores that addresses the operational and customer-experience challenges that follow checkout: order visibility, delivery questions, returns, and shipping risk. It brings order tracking, returns and exchanges, and shipping protection into one suite, with branded tracking pages, automated shipping notifications, delivery estimates, analytics, and marketing touchpoints on tracking pages and in shipping emails.
The Order Tracking module provides real-time sync, branded and multilingual tracking pages, automated notifications, last-mile tracking, estimated delivery dates, dropshipping mode, and an order tracking dashboard with bulk operations. Returns & Exchanges covers returns management, a branded return page, automatic notifications, multiple refund methods, flexible exchanges, and customizable eligibility rules. Shipping Protection includes loss, damage, and delay protection, carbon-neutral shipping, cart or checkout protection, claims processing, and analytics. Integrations include carrier networks such as USPS, UPS, DHL, FedEx, YunExpress, Yanwen, and 4PX, alongside Shopify and WooCommerce, with AI-powered product recommendation options on tracking pages.
The platform is aimed at DTC and eCommerce brands using Shopify or WooCommerce, including dropshipping operations. It is available as a free trial, with a demo option, and is offered as separate products so merchants can select the modules that fit their current needs.
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