SentiOne
Conversational AI platform and social listening tool.
SentiOne is a conversational AI platform that addresses two core challenges: monitoring brand perception across the web and automating customer service interactions. It helps organizations track online mentions and sentiment from social media, news, and other sources to manage reputation and identify trends, while also providing AI-powered chatbots and voicebots to handle customer requests automatically, reducing the need for human agents.
The platform is divided into two main modules. Listen offers social listening and analytics, including real-time monitoring of billions of discussions from sources like Facebook, Instagram, TikTok, and news sites, sentiment analysis, audience insights, and competitive research. Automate provides a no-code bot-building interface for creating text-based chatbots and telephone voicebots, powered by a natural language understanding engine, with features like AI answer suggestions, smart routing, and a supervisor panel for performance tracking. Both modules can be deployed as cloud or on-premises solutions.
SentiOne is designed for marketing teams, customer service departments, and brands seeking to manage their online reputation and automate customer support. The Listen module is offered in several subscription tiers, from a basic Social plan with one user and limited history to an Enterprise plan with multiple users, extensive language support, and high-volume data exports. The Automate module has a separate pricing structure with a one-time implementation fee based on use case complexity and a recurring subscription fee based on traffic volume and number of communication channels.
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