Konnect Insights
Unify social listening, analytics, ticketing and CRM tools in one CXM platform.
Konnect Insights is an omnichannel customer experience management platform that brings social listening, social analytics, ticketing, social CRM, publishing, BI dashboards, quality assessment and crisis management into one workspace. It captures conversations from more than 30 channels, including social networks, messaging apps, review sites, email, app stores, forums and news, helping teams manage every customer interaction and signal in a single place.
Core capabilities include Omni-Channel Ticketing with SLAs, routing and escalation; Social Listening with Boolean queries and sentiment analysis; Social Analytics with share of voice and campaign reporting; Social Publishing with approval workflows; BI Tools and Dashboards; Quality Assessment; and Crisis Management. Konnect AI+ adds message classification, suggested replies, agent summaries, AI quality evaluation, natural-language dashboard building and KRC, which answers business questions drawn from customer conversations. KonnectChat AI provides self-service on WhatsApp and web chat, while the Front Office OS layers intelligence across existing contact centre, CRM, field service and marketing tools.
The platform serves CX, marketing and leadership teams across industries such as banking, retail, healthcare and travel. Plans are seat-based and billed yearly, with tiers covering social care and ticketing, connected workflows, AI-driven intelligence, and a custom enterprise edition for front office orchestration. Every plan includes AI features, onboarding, training, roles and permissions, and access to an app marketplace.
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