Qminder
Queue management, appointments, and service analytics for physical locations.
Qminder is an in-person service platform that manages appointments, walk-ins and queues across physical locations. It covers the visitor journey from booking and check-in through queue control and messaging, while providing staff with a central dashboard for day-to-day operations and managers with analytics on wait times, service performance and visitor history.
Core capabilities include the Service Dashboard, Check-in Kiosk, iPad app, Waiting Room Apple TV app, remote check-in, geofencing, an online visitor website, two-way SMS notifications and chat, custom service flows, and multilingual customer-facing apps. Analytics cover staff, location and service performance, and an optional Service Analyst add-on provides conversational, AI-based querying of service data with chart and table generation. An Appointments add-on handles scheduling, availability rules, calendar sync and automated confirmations. Integrations include API and webhooks, with SAML-based SSO available on higher tiers.
Qminder is used in healthcare, public sector and retail settings. It is packaged in three editions — Business, Premium and Enterprise — each with a set number of included users (unlimited locations, visitors and service lines), plus optional Appointments and Service Analyst add-ons. A free trial is offered, and Enterprise is arranged through sales.
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